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Terms of Service

These Terms of Service apply to AppoTo-operated product, marketing, onboarding, account, and related legal pages that link to this document.

1. Trader identity

Trader: Marek Minar

Company registration number: 24023353

Registered office: Gajdosova 2422/12, Ostrava 70200, Czech Republic

Contact email: info@appo.to

The trader is not registered for VAT. Listed prices are shown without VAT.

Complaint contact: info@appo.to

2. Scope of the service

AppoTo provides booking, scheduling, communication, onboarding, account management, and related software features described on the website or in the ordered plan. Booking pages of specific businesses may be subject to separate terms or privacy information published by the relevant business customer.

3. Current commercial model

Subscription pricing for AppoTo is:

  • Czech website subscriptions: CZK 500 per month or CZK 5,000 per year for one team member;
  • EUR markets: EUR 26 per month or EUR 260 per year for one team member;
  • each additional team-capacity place: CZK 300 or EUR 12 per month, or CZK 3,000 or EUR 120 per year.

The selected capacity supports between 1 and 10 team members. A larger capacity is purchased before a new invitation is sent, and an unexpired pending invitation reserves one place. Removing a team member does not automatically reduce the paid capacity.

Every subscription includes 200 SMS per monthly allowance period, independent of team size. Additional SMS are sold as prepaid packs of 100 for CZK 250 or EUR 10, 500 for CZK 1,250 or EUR 50, and 1,000 for CZK 2,500 or EUR 100. The monthly allowance is consumed first. Purchased credits belong to the workspace and do not expire. If no credit is available, AppoTo may hold an SMS for up to 24 hours while the owner purchases more; after that it is marked as not sent. A refund removes only unused credits attributable to the refunded purchase and never creates a negative balance.

Website prices are shown without VAT because the trader is not registered for VAT. In the Czech App Store, the base iOS subscription is CZK 699 per month or CZK 6,990 per year for one team member. Apple displays and charges the final customer-facing price in the customer's App Store storefront, applies any tax treatment required for the App Store transaction, and issues the applicable purchase record.

Client payments. AppoTo charges a 5% platform fee on each successful online booking deposit, gift voucher payment, or in-person card payment accepted through AppoTo. The client pays the amount set by the business, and AppoTo deducts the platform fee from the business's proceeds. Under the current connected-payment setup, AppoTo pays the payment provider's processing costs; those costs are not deducted again from the business's payout. Online deposits and gift voucher payments are available only when the online payment amount is at least CZK 500 or EUR 20, depending on the workspace currency. The fee rate stored when a payment is created continues to apply to that payment, so later fee changes are not retroactive. If AppoTo starts a refund, AppoTo requests a refund of the original AppoTo platform fee where supported by the payment provider. Payment provider processing costs and refunds remain subject to the provider's own rules and pricing.

Connected payment accounts and payouts. When a workspace connects a payment gateway, AppoTo may create or reuse a connected payment account under AppoTo's payment platform and may use embedded or hosted onboarding provided by the payment processor to collect required business, identity, tax, and payout information directly through that processor. For fraud, refund, dispute, and chargeback risk management, connected payment accounts may be configured for manual or delayed payouts. In the current implementation, the net proceeds of an online booking deposit are queued for payout only after the related appointment or appointment bundle is created and are released 24 hours after the appointment or bundle has ended. The net proceeds of a gift voucher payment may be held for a 14-day initial review period before payout. Refunds, disputes, chargebacks, failed payments, cancellation refund review, suspected misuse, processor restrictions, insufficient available balance, or legal and compliance obligations may delay, block, reverse, or require manual review of a payout.

For a paid appointment cancelled outside the late-cancellation window, the workspace may start a full deposit refund when confirming cancellation or from Received payments. If no refund is started within five days after cancellation, AppoTo may automatically release the net deposit into the normal payout flow. A refund or dispute started before release continues to stop the payout.

4. Pre-contract information

Before an order is placed, the website and any checkout flow should clearly state the main characteristics of the service, the trader's identification and contact details, the total price and any fees, payment and service-delivery terms, the duration of the contract, the conditions for termination, complaint-handling rules, and dispute-resolution information where relevant.

If the customer is a consumer, statutory consumer rights, including any right of withdrawal under mandatory law, remain unaffected by these terms.

5. Account and acceptable use

Users must provide accurate information, keep their login credentials secure, and use the service in compliance with applicable law. Access may be suspended or terminated in the event of misuse, a security risk, unlawful conduct, or a material breach of these terms.

Business customers are responsible for their client marketing communications and for complying with the privacy, direct-marketing, and electronic-communications laws that apply in each country where they operate or contact clients. This includes choosing a lawful basis, configuring any marketing checkbox appropriately, providing required notices, keeping any required consent records, and honoring objections, withdrawals, and unsubscribe requests. AppoTo settings, including an option to preselect a marketing checkbox, do not establish that consent is valid and are not legal advice.

6. Availability and changes

We may update, improve, change, suspend, or partially discontinue the service from time to time. Where required by law or contract, we will provide appropriate notice of material changes.

7. Billing, free trial, renewal, and termination

AppoTo offers eligible new customers a 14-day free trial unless stated otherwise during registration. On the website, a customer may start an internal trial without adding a payment method. In the iOS app, trial eligibility and the introductory offer are determined by Apple and the customer confirms an auto-renewable subscription through the App Store before the trial begins. Apple shows the duration, price after the trial, billing interval, and renewal terms in the purchase confirmation.

Referral rewards. A customer may share the referral link shown in AppoTo. When a new, separate business workspace accepts a valid invitation and starts its first AppoTo trial, the new workspace receives an exclusive 30-day free trial and the referring workspace receives a billing credit equal to one month of the base monthly plan. The credit is applied automatically to the referring workspace's next eligible website invoice, has no cash value, and does not increase included seats or SMS allowances. Referral rewards are not available for App Store subscriptions. Each new workspace can create only one reward, self-referrals do not qualify, and AppoTo may withhold or reverse rewards connected with duplicate accounts, misuse, fraud, or an obvious technical error.

Recurring payments are processed by the provider used to create the subscription: Stripe for a website subscription and Apple for an App Store subscription. A workspace may not combine providers for one subscription, and migration between providers is not currently offered. Monthly plans renew every month and annual plans every 12 months unless canceled at least 24 hours before the end of the current period. Apple charges renewal to the customer's Apple Account and lets the customer manage or cancel the subscription in App Store account settings. Capacity increases are confirmed and paid before the related invitation is sent; capacity is not automatically reduced. Extra SMS require a separate prepaid-pack purchase and are never charged automatically as overage. If a subscription expires or billing cannot be recovered after the applicable grace period, AppoTo may switch the workspace to read-only until billing is restored. Access after cancellation continues through the paid entitlement period. Refunds are handled under mandatory law and the payment provider's rules. Failed recurring payments may be retried by the provider.

8. Complaints and dispute resolution

Consumer complaints may be sent to info@appo.to. If a dispute between the trader and a consumer cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court dispute resolution. In the Czech Republic, the competent body is the Czech Trade Inspection Authority (Central Inspectorate - ADR Department, Stepanska 15, 120 00 Prague 2, website: adr.coi.cz). For consumers in Slovakia, the competent alternative dispute resolution body is the Slovak Trade Inspection (Bajkalska 21/A, 827 99 Bratislava, website: www.soi.sk) or another authorised legal entity listed by the Ministry of Economy of the Slovak Republic.

9. Liability

To the extent permitted by mandatory law, the service is provided on an "as is" and "as available" basis. Nothing in these terms excludes liability that cannot be excluded under applicable consumer, data protection, or other mandatory law.

10. Governing law and disputes

These Terms of Service and all legal relationships between the operator and the user are governed by the laws of the Czech Republic. This does not affect consumer rights arising from mandatory legal provisions of the state in which the consumer has their habitual residence. Any disputes will be resolved by the courts having subject-matter and territorial jurisdiction in the Czech Republic.

11. Contact

Questions about these terms should be sent to info@appo.to.